by Dean Dean

REMOVING OXIDATION

REMOVING OXIDATION

Recently, several people sent emails and text messages asking questions about REMOVING OXIDATION.  Oxidation occurs on various surfaces where the paint or coating has failed due to time as well as UV rays from the sun.  Paint quality is another contributing factor.  In order to text for oxidation, rub your finger lightly along the surface and see if your finger picks up color.  There will be a light, chalky substance on your finger.  Avoid applying a lot of pressure when you test for oxidation so that a large, deep smudge is not left behind.  This is an important first step in removing oxidation, which I demonstrate on a painted, metal surface.

CUSTOMER COMMUNICATIONS

If the test confirms oxidation, you will need to set customer expectations.  You should let your customer know both in writing and verbally that oxidation is present on the surface.  Let them know that while you can remove organic and biological stains, it may end up looking inconsistent or have splotches.  Make sure they know the cause of this is not your cleaning process or products, but the presence of oxidation.  This is common on vinyl siding, metal garage doors, painted stucco and other surfaces.

NO PRESSURE REMOVING OXIDATION

If your answer to REMOVING OXIDATION is pressure washing, you’re going to end up making it look worse.  At 2:19 in this video, you’ll see an example of this “striping” result.”  In this case, some of the oxidation has been removed while some of it has been left behind.  So make sure to never use pressure when the job calls for removing oxidation.  We use a soft washing approach as well as our RAP DEGREASER cleaner surfactant.

CLEANING DEMONSTRATION

At 3:30 in the video, I provide a cleaning demonstration for REMOVING OXIDATION using RAP.  There is nothing harmful in this product and we use a very light brushing stroke to get an even penetration to the surface.  Here is the BRUSH WE USE.  I am using a spray bottle for demonstrating a small section.  But for the larger wall, I would normally use our KINGSLINGER SOFT WASH SYSTEM to apply the mix.  Depending on the area of space you are cleaning, a pump up sprayer may also be a very good option for you to use.  For our removing oxidation services, we also provide a free estimate and charge more specifically for this service because of the increase in time it takes to accomplish this successfully.  It’s important to communicate this clearly to customers and answer any questions they may have about removing oxidation.

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LISTENING TO CUSTOMERS

LISTENTING TO CUSTOMERS

Listening to Customers is one of the most important skills a small business owner must master, and continually build upon.  This is something that I am very passionate about have worked very hard at throughout my life.  And whether its in your personal relationships or professional relationships, the greatest way to add values to others is through good listening skills.  Being a good listener very simply and bluntly means there are times when you just need to shut up and listen.  I heard an old saying a long time again that has stuck with me through the years.  “The person who listens the most wins!”  Conversely, the person who talks the most loses.

 

CUSTOMER LISTENING SKILLS

Listening to customers means making sure you establish consistent eye contact.  While we have a tendency to look down or off in different directions when customers are speaking, this is a turn off to them.  It’s important to train your eyes to remain locked with theirs as they communicate their needs and express their concerns and issues.  It’s always great to briefly repeat back and summarize what they have shared with you.  Show them that you understand whatever it is or was that frustrates them, and then understand precisely what they expect in terms of desired outcomes.

THE BIBLE AND LISTENING

I’m not a Bible scholar or anything, but I do read it and practice it as best as I can.  And the Bible is filled with many verses about the importance of being a good listener.  One of those verses is Philippians 2:4 which says this.  “Look not only to your own interests, but also to the interests of others.”  Listening to customers effectively and successfully means you are literally looking our for their interests, not just yours.  Remember that we are in the service business which means we are here to “serve” our customers.  Always strive to listen more, speak less, ask questions and avoid assumptions.  As you continue to build and grow your pressure washing business, let us know if you need website services.

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PRESSURE WASHING WEBSITE VIDEO

PRESSURE WASHING WEBSITE VIDEO

How is your PRESSURE WASHING WEBSITE VIDEO performing?  If you own a pressure washing business, you know how important is to have an effective website.  At Doug Rucker Store, we have been offering website services for years and enjoy working with fellow contractors on this.  We build new websites from scratch, but we can also provide a complete overhaul and upgrade to existing websites that are not producing the kind of results you need.  In addition, we also provide website service for painting services, apartment complexes and other small businesses.  We build and host websites and would welcome the opportunity to help your business grow and succeed in this crucial area.

WEBSITE FACTORS TO CONSIDER

Our PRESSURE WASHING WEBSITE service begins with helping every person we work with clearly understand how the process works.  That’s what this video is all about.  All of our website builds are responsive design, which means your website will adapt to look great and operate efficiently on any device.  The process begins with a step by step walk through of how you can purchase your domain.  We do not want to own your website, and you really don’t want anyone else to own your website.  You’re the owner of your business, and you’ll own your pressure washing website.  We also offer hosting service, and all of these details can be found in this video or on our website description product page.

WEBSITE COLLABORATION

Your input, ideas, and overall direction is very important as we build your pressure washing website.  So we use BASECAMP to manage the entire project start to finish for effective and clear communication.  You will be in direct communication online and through emails with my staff.  This includes myself, our website builder or backend manager, and the content writer.  This ensures prompt communication and keeps the entire staff on one page as the website takes shape.  In addition, we will provide brief training on how you can add content to your own pressure washing website.  It’s important to blog on a regular basis in order to increase traffic and maximize your S.E.O. results.  We will help you learn and develop this critical skill.  Be sure to watch the entire video for all the details concerning our website services.

Feel free to call or text me at 281-883-3630 or use our Contact Form if you need more info.

 

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MODIFY X JET

MODIFY X JET

This MODIFY X JET video includes instructions for do it yourself assembly if you choose that option.  Right off the bat, it’s important to have a secure, strong vice set up in order to follow these assembly instructions.  At about the 5:15 time stamp, you’ll see me start the instructions for this by loading the x jet nozzle into the vice the proper way.  It must be very snug or tight before you use a wrench to remove the quarter inch plug.  You will need to remove any teflon tape with a wire brush.  This gives you a clean threaded surface to work with for next steps.  Then I rewrap it with a fresh application of teflon tape.  You will also learn from this modify x jet video about the spring and orifice inside.

NEXT STEPS

In order for this modify x jet project to be successful, you’ll want to plan ahead and teflon tape all of your threaded fittings.  Loxeal is another very important part of this assembly process.  Next, we flip the nozzle over to continue this assembly process.  Again, it will need to be tight in the vice as you will be using a lot of pressure to release the nozzle fitting.  They used permanent lock tight when manufacturing this part so it’s important to get a good bite to loosen it.  Once again, use the wire brush to score the part, removing the leftover sealant, then apply fresh teflon tape.  It really only needs one or two small wraps.  And then, “a little dab’ll do ya” on another Loxeal application.

Then we take the quarter inch female fitting and install it onto the nozzle.  Now you are ready to install one side of the 12 inch lance into place.  Next, place the entire wand into the vice.  Apply loxeal to the other side on the threaded fitting.  This is where the quarter inch fitting for the J Rod will go.  You will only want to use the larger hole nozzles because the smaller ones create back pressure which blows the hose off.  The next step is simply installing the gun on the other end.  There are some other great parts of this video that you don’t want to miss!  And just a reminder that if you need a website or a website upgrade/overhaul, we can help!

 

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Tsunami Water Separator

Tsunami Water Separator

The TSUNAMI WATER SEPARATOR is part of the Kingslinger Soft Wash System.  In this video post, we discuss how this unique water filtration system works and how to properly maintain it.  In fact, I am glad to introduce a couple of the Tsunami Water Separator manufacturing representatives in the video to talk things through.  Brad and Keisha are going to help us understand how it works, and Keisha is actually from the Houston area!

TSUNAMI CUT OUT MODEL

Brad shows a cut out model of the Tsunami Water Separator.  The air comes in through the top head and into a center tube.  Brad shows exactly what happens inside once the air exits the tubes and moves upward into the stainless steel mesh.  This stainless steel mesh can be cleaned, and this unit is designed to be low to no maintenance.  Sometimes you may hear more sound or more air, and also you may experience leaking.  One possible fix for this scenario is to get an o ring replacement kit.  There is also a float valve on the bottom which could also be the culprit.  At the 3:00 time stamp, Brad demonstrates precisely how to perform this repair.

TSUNAMI SEPARATOR EXTRAS

Brad then points out a few other things on the Tsunami Water Separator.  First, it is made of aluminum and is made in the USA.  It is built for long life and there are a couple difference sizes to consider.  There is a 50 cfm filter and a 20 cfm filter.  The 20 cfm filter is the smaller size and is the model on the Kingslinger Soft Wash System.  This item can also be purchased separately and added to any other soft wash system you might be using.  If you’d like more training, consider coming out to Houston for one of monthly schools when you can.

 

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WINTER SEASON EQUIPMENT MAINTENANCE

WINTER SEASON EQUIPMENT MAINTENANCE

This WINTER SEASON EQUIPMENT MAINTENANCE video post will be helpful to pressure washing professionals during our slower season.  There are several tips you can be doing to prepare for the busy season to avoid frustration on the job and increase your productivity.  And we hope all of our posts and videos help small businesses grow by expanding skills and saving time, money and effort.  We’re thankful for our students that we provide lifelong mentoring to as well as our loyal YouTube channel viewers.  Thanks for watching this WINTER SEASON EQUIPMENT MAINTENANCE video and be sure to give us a like and leave a comment!

CHANGE JROD NOZZLES WINTER SEASON

One of the first things I do is go through all my JRODs and change all my nozzles.  I always do this annually at the beginning of busy season.  We have brass and stainless steal nozzles, and I predominately use brass nozzles for soft washing.  Brass is a less expensive option and lasts about the same as stainless steal.  This is due to the bleach continually running through them.  I do use stainless steal for high pressure work.  As a reminder, we use the KINGSLINGER soft wash system for all vertical surface cleaning jobs.  So check out the 1:50 time stamp of this WINTER SEASON EQUIPMENT MAINTENANCE video.  This is where I explain how I actually use a three nozzle set up.  It eliminates the rinse high nozzle.

REPLACE ALL O RINGS WINTER SEASON

You will need to make sure you have a good dental pick set or something similar for this WINTER SEASON EQUIPMENT MAINTENANCE item.  You also will need bags of O Rings in both 1/4 inch and 3/8 inch.  From the top of your pressure washing gun going forward, everything is 1/4 inch.  This includes the ends of things like nozzles, wands, lances and so forth.  From the bottom of the gun going in reverse, everything is 3/8 inch.  This applies to things like the machine, hose reels and everything moving toward your equipment.  At the 5:30 time stamp, I demonstrate precisely how to change O RINGS, what they look like, and the importance of seating each O RING properly.  There is a particular sound you can listen for that is most likely the result of an O RING that is bent, deformed, torn or has become unseated.  Allowing faulty O RINGS to continue functioning could result in damage to your equipment so it’s best to change them as part of your WINTER SEASON EQUIPMENT MAINTENANCE plan.

OTHER WINTER SEASON ISSUES

I go over what needs to happen with your downstream injectors and what we use to keep everything well lubricated.  It’s just so frustrating to get our there on your first spring job.  You’re all ready to make some money, but then your downstream injector won’t draw water.  You’ll want to make sure you have plenty of teflon tape and loxeal thread locker.  There is a pressure test gauge that will come in handy when you’re wondering whether you’ve lost pressure or flow volume.

by Dean Dean

Hose Management Video

HOSE MANAGEMENT VIDEO

A few years ago, I did a video on this same subject simply using an extension chord.  So this HOSE MANAGEMENT VIDEO is an update with new content on how this will work well with hoses too.  This would not work with pressure washing hose because the makeup is too stiff and too restrictive.  But this will work with softer more pliable hoses and extension chords.  I actually learned this technique using microphone chords as part of set up and take down for church worship services.  So hopefully this HOSE MANAGEMENT VIDEO trick will help save a lot of time and effort on every job.

EASY UNRAVELING

This HOSE MANAGEMENT VIDEO trick will help keep chords and hoses organized so that you save time and effort on the job with easy unraveling.  It prevents the hoses and chords from becoming a tangled mess, taking up more space, causing more frustration, and costing more time.  At the 1:40 time stamp in the video, I show and demonstrate the unique wrapping or winding up secret that few people know about or use.  It two step process during the wind up that is essentially reversing the circle wrap every other roll.  It’s a one-two or a-b rhythm that results in the chord or hose stacking in a different way than the standard procedure most people use.

PRACTICE MAKES PERFECT

This is not something you will be able to easily master right off the bat.  The HOSE MANAGEMENT VIDEO trick I provide here will take some time, some getting use to, and some practice.  Once you need to throw it or open it back up again for use, there will be no twists, no knots, and no kinks.  If this video is helpful, keep in mind I have an online video school with over 250 videos.  And I have monthly schools in Houston for hands on training with equipment demos and classroom instruction.

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SETTING CUSTOMER EXPECTATIONS

SETTING CUSTOMER EXPECTATIONS

Recently, there were several questions coming in by text or email all relating in some way to SETTING CUSTOMER EXPECTATIONS.  In this video, I begin by sharing a story from years ago when I lived in Clearwater, Florida.  We were residing in a home and came to the realization that previous owners covered wood flooring with carpet.  There were circular rings caused by water damage, perhaps from plants.  This is most likely why they chose to cover this beautiful wood floor with carpeting.  Well we were going out of town on vacation and decided to have the wood floors refinished.  When asking about those circle stains, the owner responded cautiously.  He said something like this: “I have no idea whether we can remove those stains because I don’t know how deep it goes.  All I can do is try my best, but I really can’t promise those stains will come out.  I always like to under promise and over deliver.”  This was a great life lesson for me about the importance of SETTING CUSTOMERS EXPECTATIONS, and something I have always applied to my own business.

EXTERIOR CLEANING CUSTOMER EXPECTATIONS

SETTING CUSTOMER EXPECTATIONS is equally important in the exterior cleaning business.  Our main objective is removing stains, but we must be honest and upfront about the reality of whether the stains can be fully removed.  We must always also under promise and over deliver.  We don’t know how deep the stains are or whether those stains have damaged the surface on deeper, unseen levels.  The longer the stain has been there, the deeper the penetration and the more difficult removal will be.  We deal a lot with organic growth such as algae which acts like a sponge.  That algae retains moisture, which is what causes unseen damage below the visual surface.  It can deteriorate paint or discolor brick.  So we are able to educate the customer about these things both verbally as well as on the written estimate.

RESULTS OF SETTING EXPECTATIONS

At about 4:45 in this SETTING CUSTOMER EXPECTATIONS video, I discuss the positive results of this important strategy.  They are always more willing to understand and accept results that may not have been what they were looking for.  Trying to explain this AFTER the job, they tend to be much more suspecting and more likely not to use your services again in the future for repeat business.  They tend to think “well, he’s just making this up as he goes along.”  It’s unprofessional, and you will not be grow your business if you are not SETTING CUSTOMER EXPECTATIONS.  If you are dealing with oxidation, here is another post that might be helpful for that.  By the way, when we returned from vacation, those stains were gone.  We were expecting those stains to have remained, but it really could not have looked any better!  If this post has been helpful to you, check out my online video school with over 250 videos for on demand, self paced learning.  My passion is helping new pressure wash business owners not just survive but succeed in this industry.

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SELECTING A PRESSURE WASHER

SELECTING A PRESSURE WASHER

I receive many emails from professionals in our business regarding SELECTING A PRESSURE WASHER.  Usually they relate to what a particular pressure washer can or can’t do.  They are inquiring for the most part about either hooking a pressure washer up to a tank, or bypassing it back to the tank.  One concern is staying off the trigger for too long can potentially burn out the pump.  In some cases, the machines may not have the capability to do either one of those things.  This will help you as you compare machines, pricing, and what you want it to accomplish as you start your pressure washing business.

SELECTING TYPES OF MACHINES

When SELECTING A PRESSURE WASHER, keep in mind there are generally three kinds.  First, there is a belt drive unit which usually has a large square box built in.  Then you also have direct drive machines, and finally, you have gear drive machines.  Each of these have various pros and cons.  In this video, I provide a complete overview of these types of pressure washer machines.  I also speak to the importance of maintaining machines to prevent failure and breakdown on the job.  I generally recommend starting a business with a belt drive machine when SELECTING A PRESSURE WASHER.

SELECTING FOR DURABILITY AND PERFORMANCE

Each of these types of machines provide varying degrees of durability and performance, in addition to maintenance issues.  When SELECTING A PRESSURE WASHER, I recommend a BELT DRIVE first because of durability.  I recommend GEAR DRIVE next, especially when space is limited.  Finally, if you are looking for the lowest price, you would go with a DIRECT DRIVE machine.

FORCE VS GRAVITY FEEDING PRESSURE WASHER

There are two ways you can feed a pressure washer machine from a water tank.  Force feeding is when you hook up to a regular garden hose outlet from a house or building.  When you turn the water on, water is forced into the pressure washing inlet fitting.  The other option is using a tank filled with water and gravity moves the water from the tank into the pressure washer.  At about 13:00 into the video, I cover the importance of understanding the gallons per minute coming out of your machine.  I also demonstrate how to do a bucket test to calculate this number.  You must be careful that the water supply is amply feeding the machine with enough water so that the pump does not burn out.  Be sure and watch the entire video for all the details.  There is a lot of important information here that will help your new business.  After watching the video, don’t hesitate to let me know if you have any questions about SELECTING A PRESSURE WASHER.

 

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POWER WASH SUPPLIES DIY

POWER WASH SUPPLIES DIY

This POWER WASH SUPPLIES DIY video post includes assembly instructions.  So some items for purchase at DougRuckerStore.com have an option you can choose from.  The options are DIY, which stands for DO IT YOURSELF and requires assembly, or RTU.  RTU means the item comes READY TO USE and we assemble the parts prior to shipment.  As a reminder, you can visit our physical location at 25432 TX-494 Loop in Porter, Texas.  Our hours are 9am-noon and 1pm-3pm.  Thanks for checking out this POWER WASH SUPPLIES DIY video post that we hope will help your business.

PRESSURE WASH GUN ASSEMBLY

If you purchase our PRESSURE WASH GUN ASSEMBLY with DIY option, I provide instructions on how to assemble it.  It’s very easy to assemble and is a fantastic gun to have for downstreaming.  And I demonstrate how the rotating grip is a great advantage when using a J Rod nozzle.  This saves a lot of time and effort on the job by not needing to stop and rotate the nozzle manually.  Aluminum extension wands are also part of the video demonstration at the 3:00 time stamp.  Be sure and watch the entire POWER WASH SUPPLIES DIY video for all the assembly instructions.

ADJUSTABLE DUAL LANCE WAND

I have several different videos on my YouTube channel that cover this particular product.  Just search “adjustable wand” and those videos will come up.  This is an extremely helpful and handy item to have, especially if you want to control the pressure level at the gun.  Everybody’s favorite, the classic BALL VALVE SET UP, is another product I cover in this POWER WASH SUPPLIES DIY video post.  This allows you to switch guns or switch to a surface cleaner easily and quickly.  This saves a lot of time and energy on each job site.  And, it helps prevent hose tangling and twisting.  At the 9:45 time stamp, I go back through each of these products and go over step by step assembly instructions to help customers purchasing these products.  Developing these assembly skills helps prepare for any repairs that might be needed on the job site.  This will keep you moving forward and help maintain and increase your profit margins.

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